How Can We Help?
We're here to help you get the most out of ShallowTV
Contact Support
Have a question, found a bug, or want to share feedback? We'd love to hear from you.
We typically respond within 24-48 hours during business days.
Frequently Asked Questions
How do I add a playlist?
You can add playlists in two ways:
- On first launch, enter your M3U playlist URL in the onboarding screen
- Go to Library tab, tap the + button, and choose "Add from URL" or "Add from File"
What playlist formats are supported?
ShallowTV supports standard M3U and M3U8 playlist formats. The parser handles:
- #EXTINF tags with attributes (tvg-id, tvg-name, tvg-logo, group-title)
- HTTP, HTTPS, RTMP, and RTSP stream URLs
- Both live channels and VOD content
Why isn't my channel playing?
There are several reasons a channel might not play:
- The stream URL may be offline or expired
- Your network may be blocking the stream
- The stream format may not be supported by your device
Try refreshing your playlist or contact your playlist provider for updated links.
How do I resume watching a video?
ShallowTV automatically remembers your playback position for VOD content. Simply tap on a video you've partially watched, and it will resume from where you left off.
Can I sync playlists across devices?
Currently, playlists are stored locally on each device. To use the same playlist on multiple devices, add the playlist URL on each device separately. The auto-refresh feature will keep them synchronized.
How often do playlists refresh?
By default, playlists refresh every 24 hours when auto-refresh is enabled. You can customize the refresh interval in the playlist settings, or manually refresh at any time from the Library tab.
Tips & Tricks
Quick Favorites
Long-press on any channel or video to quickly add it to your favorites.
Global Search
Use the Search tab to find content across all your playlists at once.
Mini Player
The mini player appears when you scroll away from what you're watching. Tap it for full-screen.
Keyboard Shortcuts
On macOS, use spacebar to play/pause and arrow keys to navigate content.